Feltworld - Creative Art Courses




These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information.

In particular, item 6.1 covers refunds in the event of a cancellation


General terms and conditions


This site is owned and operated by Feltworld Creative Art Courses, Penkridge. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at mail@feltworld.co.ukor telephone 07966944817.


1.         The contract between us


We must receive payment of the whole of the price for the services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us.


2.         Acknowledgement of your order


To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. 


3.         Ownership of rights


All rights, including copyright, in this website are owned by or licensed to Feltworld Creative Art Courses. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.


4.         Accuracy of content


We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately. 


5.         Payment terms


We will take payment upon receipt of your order via PayPal (you do not need a PayPal account to do this), or by BACS or cheque. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.


6.         Cancellation rights


6.1        Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134  you have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period).  You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the services within the Cancellation Period in accordance with clause 10.5)


6.2        Should you wish to cancel your order you can notify us by email.

  • Cancellations more than 3 weeks prior to the course date: Full refund
  • Cancellations between 3 weeks and 3 days prior to the course date: 50% refund.
  • Cancellations less than 3 days prior to the course date: No refund


7.         Cancellation by us


7.1        We reserve the right not to process your order if one or more of the services you ordered was listed at an incorrect price due to a typographical error.


7.2        If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days. 


8.         Liability


8.1        We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.


8.2        Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.


8.3        Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   


9.         Notices


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing or sent via email and all notices from us to you will be displayed on our website from time to time.


10.      Changes to legal notices


We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.


11.      Law, jurisdiction and language


This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.



12.      Invalidity


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


13.      Privacy


You acknowledge and agree to be bound by the terms of our privacy policy as stated on the web site.


14.      Third party rights


Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.